Warranty / Terms of Service
Terms & Conditions of Purchasing SAS Air Suspension
Any claims on short shipped parts must be made direct to SAS Air Suspension within 14 days of purchase.
SAS Air Suspension guarantees the goods and services we sell are of acceptable quality, match the description or part number requested, are fit for their intended purpose.
If a part or service we sell fails to meet a guarantee, we will provide a ‘remedy’- and attempt to put right the fault, deficiency or failure. All parts must be fitted by a qualified & licenced Motorcycle Mechanic. Warranty will be voided if fitted by an “enthusiast” or “backyard mechanic”.
All warranty will be voided if the kit has been disassembled or tampered with in any way shape or form. This warranty does not cover damage caused by improper installation, negligence, alteration or misuse. All inspections and repairs must be done by SAS Air Suspension or Brown Industries Motorsports Pty LTD. Our guarantee is limited to repair or replacement of defective parts and the course of action will be determined solely by SAS Air Suspension or Brown Industries Motorsports Pty LTD.
No warranty is given regarding the compatibility of the product with other products or equipment.
The Customer is responsible for any labour charges involved in removing and replacing a defective part and for shipping charged to return the defective part to SAS Air Suspension.
Our products are intended for custom applications and dressing material, exclusively for displays and show rooms. It is the responsibility of the user to determine the sustainability of our products for his or her use. The user shall assume all legal, personal injury risk and liability and all other obligations and risks associated therewith.
Warranty represents and warrants to the original purchaser and the original invoice must be provided in order to proceed in any warranty claims.
Full Retail price must be paid in order to receive warranty.
SAS Air Suspension Kits are covered under Warranty for a total of 5 years from the purchase date.
As per Australian Competition & Consumer Commission – we are not required to give refunds, credits or exchanges under the following conditions:
- When no proof of purchase is provided (original invoice)
- When the fault or damage to the goods was caused by the customer
- When the customer knew about the defect before purchase
- When the customer has simply changed their mind or made an incorrect selection – In some instances, as an act of goodwill we may accept the item back for credit – A 20% restocking fee will apply where the goods are returned within 21 days – Returned goods must be resale-able as new – Damaged or Opened packaging will not be accepted.
Returned goods will not be accepted where the time frame exceeds 21 days.
Our responsibility for freight, damage or loss ceases once goods leave our premises. Insurance will be dependent on the policy of the freight company used. Duties & Taxes are at the responsibility of the purchaser. We highly recommend having your parts shipped to an address that will have somebody home / present throughout the day eg. Work place or a close relative. Depending on the freight company used packages may not be left if nobody is home and a re-delivery fee could be charged. Should a re-delivery fee be charged the customer will be invoiced & responsible for this amount.
* Please note DHL Express is used for all US & International Shipments and are insured at full value.