Terms & Conditions of Purchasing SAS Air Suspension
Short Shipment: Any claims on short shipped parts must be made direct to SAS Air Suspension within 14 days of purchase.
Warranty: SAS Air Suspension guarantees the goods and services we sell are of acceptable quality, match the description or part number requested, are fit for their intended purpose & will have any manufacturer warranties honored. If a part or service we sell fails to meet a guarantee, we will provide a ‘remedy’- and attempt to put right the fault, deficiency or failure. All parts must be fitted by a qualified & licensed Motorcycle Mechanic. Warranty will be voided if fitted by an “enthusiast” or “backyard mechanic”. All warranty will be voided if the kit has been opened or tampered with in any way shape or form. All inspections and repairs must be done by SAS Air Suspension or Brown Industries Motorsports Pty LTD. No warranty is given regarding the compatibility of the product with other products or equipment. The Customer is responsible for any labor charges involved in removing and replacing a defective part and for shipping charged to return the defective part to SAS Air Suspension. Warranty represents and warrants to the original purchaser and the original invoice must be provided in order to proceed in any warranty claims. Full Retail price must be paid in order to receive warranty.
Returns: As per Australian Competition & Consumer Commission – we are not required to give refunds, credits or exchanges under the following conditions:
- When no proof of purchase is provided (original invoice)
- When the fault or damage to the goods was caused by the customer
- When the customer knew about the defect before purchase
- When the customer has simply changed their mind or made an incorrect selection – In some instances, as an act of goodwill we may accept the item back for credit – A 20% restocking fee will apply where the goods are returned within 21 days – Returned goods must be resale-able as new – Damaged or Opened packaging will not be accepted.
Freight: Our responsibility for freight, damage or loss ceases once goods leave our premises. Insurance will be dependent on the policy of the freight company used. Duties & Taxes are at the responsibility of the purchaser. * Returned goods will not be accepted where the time frame exceeds 21 days.